At Credez Ltd., we respect your privacy and aim to collect only the information needed to process your order, create your personalised product and provide customer support.
This Privacy Policy explains what information we collect, how we use it and how long we keep it.
1. Information We Collect
When you place an order, contact us or use our website, we may collect:
- Your name
- Email address
- Phone number
- Shipping address
- Order details
- Photos, names, text and other information submitted for personalised products
- Messages you send through our Contact Us page
- Your marketing preferences
Customers may place an order without creating an account.
2. Payment Information
Credez does not directly collect, view or store your card details.
Card payments are processed securely by third-party payment providers. Credez only receives confirmation that the payment has been approved or declined.
We currently accept:
- Card payments
- Cash on delivery
We do not currently accept direct bank transfers.
3. How We Use Your Information
We use customer information only where reasonably necessary to operate our store and fulfil orders.
Your information may be used to:
- Process and confirm your order
- Create personalised products
- Review uploaded photos and customisation details
- Arrange delivery
- Send order and tracking updates
- Contact you about your order
- Respond to questions and support requests
- Process returns, refunds or replacements
- Prevent fraudulent or suspicious activity
- Maintain order and transaction records
- Improve our website, products and customer experience
- Send promotional emails where you have subscribed
- Send abandoned-cart reminders where applicable
We do not automatically subscribe customers to marketing communications simply because they placed an order.
4. Personalised Photos and Files 📷
Customers may upload photographs, names, messages or other information for customised products.
These files are used only to:
- Review the requested customisation
- Prepare the product design
- Manufacture the order
- Handle any issue, replacement or support request relating to the order
Personalised photographs and customisation files are normally retained for up to 90 days after the order is completed.
After this period, they are deleted and are not retained for future repeat orders.
Customers may request earlier deletion through our Contact Us page. Where the order is still being produced, delivered or reviewed, deletion may not be possible until the relevant process has been completed.
5. Use of Customer Images
Credez does not publicly use customer photographs that show a person’s identity.
We may use non-identifying product images for examples, marketing or portfolio purposes only where the image does not reveal personal information or identify the customer.
Customer photographs are never sold.
6. Marketing Communications
We only send promotional emails to customers who have actively subscribed.
Marketing messages may include:
- New product announcements
- Offers and discount codes
- Product launches
- Store updates
Customers can unsubscribe at any time using the unsubscribe option in the email or by contacting us.
Unsubscribing from marketing will not stop important order-related communications, such as order confirmations, delivery updates or customer-service messages.
7. Shopify
The Credez website is operated using Shopify.
Shopify may process certain customer information required to:
- Operate the website
- Manage checkout
- Process orders
- Maintain shopping-cart functionality
- Provide website security
- Support customer accounts and order history, where applicable
Shopify handles information according to its own privacy practices.
8. Payment and Delivery Providers
We may share limited customer information with service providers where necessary to complete an order.
This may include:
Payment providers
Payment providers receive the information required to process or verify payment.
Delivery providers
Delivery companies may receive:
- Customer name
- Phone number
- Delivery address
- Order or shipment reference
- Delivery instructions
They receive only the information reasonably required to deliver the order.
9. Cookies 🍪
Our website uses cookies and similar technologies to support its normal operation.
Cookies may be used for:
- Maintaining your shopping cart
- Remembering your preferences
- Supporting checkout
- Website security
- Preventing fraud
- Understanding general website activity
- Improving website performance
Where available, customers may reject non-essential cookies through the cookie settings displayed on the website.
Essential cookies may still be required for the website, cart and checkout to work properly.
10. How Long We Keep Information
We retain different types of information for different periods.
Order details
Order and transaction records may be stored indefinitely for business administration, customer service and order-history purposes.
Personalised files
Uploaded photographs and other personalised content are normally deleted within 90 days after the order is completed.
Marketing information
Marketing subscription details are kept until the customer unsubscribes or asks us to remove them.
11. Children’s Information
Customers under the age of 18 may place an order only where the payment and purchase have been authorised by an adult aged 18 or above.
Uploaded photographs may include children. The customer submitting the photograph is responsible for ensuring that they have the authority and permission to use it.
12. Data Sharing
We do not sell customer personal information.
We share information only where reasonably necessary for:
- Website operation
- Payment processing
- Order fulfilment
- Delivery
- Customer support
- Fraud prevention
Service providers receive only the information needed to perform their role.
13. Customer Requests
Customers may contact us through the Contact Us page to request:
- Correction of inaccurate information
- Deletion of personalised photographs
- Unsubscription from marketing
- Closure of a customer account
- Information about how their data is being used
We may need to verify the order or customer details before completing certain requests.
14. Changes to This Privacy Policy
Credez may update this Privacy Policy when our website, products, payment methods or business processes change.
The latest version will always be published on our website.
